While companies continue to come to grips with the effects of COVID-19 and its impact on business, executives and owners still have many priorities that require their time and attention. However, as is often the case in times of crisis or economic downturn, learning and development (L&D) shift from a fixed cost to a non-existent [...]
In my last blog, I discussed the importance of recognition. While recognition is critical to engage employees, it is also necessary to remember that all types of performance need to be addressed, which includes unsatisfactory performance. Today, I want to talk about the importance of managers having tough conversations and making difficult decisions. When it [...]
‘Tis the season (or close enough to it, at least), where everyone should take a moment to consider what they are most grateful for. We have done this simple exercise in our leadership coaching program, and it is always surprising how many managers are not aware of what their direct reports are most grateful for [...]
We’ve been discussing the topic of wellness this month and the importance of leaders managing their stress. Today, I’d like to review another important topic related to wellness, which is how leaders can create a culture of positivity for their employees. Wellness cannot exist in a culture that is negative or toxic, which is why [...]
Today, I’d like to review why leaders must manage their stress and how they can go about doing so. I get it—being a leader is tough. You have demands and responsibilities to your customers, employees, and business owners. Stress is a constant staple in leadership positions, and while some stress can be useful, too much [...]
Isn’t it paradoxical that the word “hospital” is within the word “hospitality”? Both derive from the Latin root meaning a “friendly reception to a guest or stranger.” SGEi is the expert in customer experience and training within the hospitality business, so it would make sense that we have some insights into the hospital/healthcare business and [...]
"Parents are the ultimate role models for children. Every word, movement and action has an effect. No other person or outside force has a greater influence on a child than the parent." - Bob Keeshan, Children Television producer and actor Dads, the World’s Greatest Leaders? While Father’s Day is celebrated on different dates around the [...]
This month, we are taking time to celebrate our moms (or mums in New Zealand) and highlight three important lessons they have taught us in our life. I remember a quote a few years back that basically said, “Life does not come with a manual, but it does come with a mother.” So, here are [...]
Welcome to the final blog in the Experience Economy series. This blog focuses on the critical topic of supporting inclusion. Generation Z is the last generation in the history of the US where the majority of the population is white. As such, this generation of employees is incredibly diverse, not just demographically, but also culturally. [...]
Welcome back to the experience economy blog series, where we’ve been discussing key issues that companies need to be aware of as Generation Z employees enter the workforce. A major issue for this newest generation of employees is balance. Balance is key in the employee experience economy. Research suggests that millennials and Gen Z employees [...]
