Corporate Coach and Consultant
Shane Green has been involved in the customer experience business for the past 25 years, working with some of the most recognized brands in hospitality, sports entertainment, retail, automotive, real estate, and technology to elevate the skills and mindsets of employees.
Throughout the process of training staff, developing service standards, process mapping, or consulting, Shane and his team have remained focused on their mission to help elevate the customer experience.
The latest emphasis of their consulting practice is the Culture Hacker methodology and programming, whereby Shane Green is working with Fortune 500 brands to redesign their employee experience to ultimately elevate organizational performance, reduce turnover, and improve customer service.
Through the Culture Hacker Assessment and a series of workshops, Shane Green has guided executive teams in their mission to grow market share, profits, and customer satisfaction by reprogramming their company culture. Shane will help facilitate the change process required in such a way that significant improvements will be made peacefully.
Shane has also worked directly with executives to help them be better leaders in their efforts to inspire their people to do what they want them to do.
Learn more about Shane’s program Culture Hacker:
Shane has developed a reputation as one of the world’s premier culture hackers based on his ability to understand and reprogram outdated thinking, mindsets, values and beliefs, which define the environment in which people work. His experience in hospitality, automotive, retail and professional sports has led to significant customer experience transformations that are emulated around the world.
What Are They Saying?
“Shane Green has always been the go-to source for making company culture a strategic tool for success. With Culture Hacker, he opens up his playbook-a must-read for anyone building a new company or managing an existing company.”
“Shane provides proof of what I’ve said for years: ‘If you get the culture right, everything else in your business will be easier.’ Even better, he gives us specific actions to take along with unique and effective methods to implement.”
“Shane sets out the most critical principle of organizational success–that engaged employees equal engaged customers. This book is critical in reminding leaders of this imperative…”
“Company culture, whether for a startup or a Fortune 500, is the most defensible and differentiating asset you can create. It defines your potential to innovate, grow, compete, and succeed. Shane offers a clear and concise roadmap…”