Shane Green

About Shane Green

Organizational and Corporate Culture Coach and Speaker A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

Why Instructor-Led Training Is Indispensable To Elevate Individual And Organizational Performance

As originally published in Forbes here. As organizations continue to focus on innovative ways to implement and enhance digital learning, especially now in the wake of COVID-19, it's fair to wonder if instructor-led training (ILT) will come back any time soon. For years, learning experts predicted that live learning would eventually disappear, but the reality [...]

Why Instructor-Led Training Is Indispensable To Elevate Individual And Organizational Performance2020-06-02T15:09:24+00:00

Why Learning And Development And The Gig Economy Are A Perfect Partnership

As originally published in Forbes here. According to Gallup, 36% of U.S. workers (freelance or independent) engage in the gig economy (also called the liquid or alternate workforce) for a primary wage or to supplement their current income. There is no doubt this number will continue to rise as millennials and Gen Z workers demonstrate [...]

Why Learning And Development And The Gig Economy Are A Perfect Partnership2020-06-02T15:08:33+00:00

The Five C’s of Virtual Leadership

The Five C’s of Virtual LeadershipRight now, many managers and their employees are adjusting to a virtual employee experience, working at their homes, isolated from the current virus. While the virus has quickly shifted many of us into what hopefully is a temporary arrangement, the idea of workers being more dispersed and remote, connected via [...]

The Five C’s of Virtual Leadership2020-03-26T09:35:19+00:00

How To Build A Learning Organization For The Coming Decade

As originally published in Forbes here. Our team is often asked to assist with designing and delivering training, so we get to inspect a lot of learning and development operations, processes and deliverables. When we are engaged, we make two fundamental statements about the L&D within an organization. First, there must be a L&D strategy. [...]

How To Build A Learning Organization For The Coming Decade2020-06-02T15:07:43+00:00

Why Your Traditional Approach To Learning And Development Won’t Cut It In The 2020s

As originally published in Forbes here. Most organizations, and managers, believe that ongoing learning and development for their people is important for their growth, improved performance and overall business success. As a result, companies around the world invest significantly in training each year, with over $366 billion spent in 2018. Training budgets increased significantly in [...]

Why Your Traditional Approach To Learning And Development Won’t Cut It In The 2020s2020-06-02T15:06:50+00:00

Culture Hacker: Creating a Great Customer Experience via Internal Culture

Culture Hacker: Creating a Great Customer Experience via Internal Culture The term “culture hacking” refers to the reprogramming of a company’s internal code, or in other words, its culture. The culture is composed of the mindset and attitude of the people included in the group. So, to put it simply, a culture hacker is someone [...]

Culture Hacker: Creating a Great Customer Experience via Internal Culture2020-04-22T16:24:43+00:00

Four Tips For Being A Better Leader In 2020

As originally published in Forbes here. As we head into 2020, I’m sure you’re all excited and optimistic about improving the results of your team and organization. However, to achieve these things, there is often one thing getting in the way: ourselves. To be a leader who drives improved performance, we have to start by [...]

Four Tips For Being A Better Leader In 20202020-06-02T15:06:00+00:00

Three Things I’m Grateful For

‘Tis the season (or close enough to it, at least), where everyone should take a moment to consider what they are most grateful for. We have done this simple exercise in our leadership coaching program, and it is always surprising how many managers are not aware of what their direct reports are most grateful for [...]

Three Things I’m Grateful For2020-04-22T16:21:25+00:00

How Leaders Can Truly Show They Care

As originally published in Forbes here. The old saying "People don't care how much you know until they know how much you care" should be a leadership mantra. If you are going to inspire the hearts and minds of your people, then you must demonstrate care and respect for your employees as individuals. Here are [...]

How Leaders Can Truly Show They Care2020-06-02T15:05:09+00:00
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