As originally published in Forbes here. One of my favorite quotes to remember as a leader is from Peter Drucker. He said, "Communication is in the mind of the recipient. You're just making noise if the other person does not understand you." Unfortunately, we see a lot of leaders out there who are just making [...]
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We’ve been discussing the topic of wellness this month and the importance of leaders managing their stress. Today, I’d like to review another important topic related to wellness, which is how leaders can create a culture of positivity for their employees. Wellness cannot exist in a culture that is negative or toxic, which is why [...]
Today, I’d like to review why leaders must manage their stress and how they can go about doing so. I get it—being a leader is tough. You have demands and responsibilities to your customers, employees, and business owners. Stress is a constant staple in leadership positions, and while some stress can be useful, too much [...]
Isn’t it paradoxical that the word “hospital” is within the word “hospitality”? Both derive from the Latin root meaning a “friendly reception to a guest or stranger.” SGEi is the expert in customer experience and training within the hospitality business, so it would make sense that we have some insights into the hospital/healthcare business and [...]
"Parents are the ultimate role models for children. Every word, movement and action has an effect. No other person or outside force has a greater influence on a child than the parent." - Bob Keeshan, Children Television producer and actor Dads, the World’s Greatest Leaders? While Father’s Day is celebrated on different dates around the [...]
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” -Richard Branson Today’s business landscape is increasingly competitive, and with customers’ expectations continuously increasing, companies are facing immense pressure to perform. Yet, companies struggle with where they should invest their resources to gain [...]
This month, we are taking time to celebrate our moms (or mums in New Zealand) and highlight three important lessons they have taught us in our life. I remember a quote a few years back that basically said, “Life does not come with a manual, but it does come with a mother.” So, here are [...]
Welcome to the final blog in the Experience Economy series. This blog focuses on the critical topic of supporting inclusion. Generation Z is the last generation in the history of the US where the majority of the population is white. As such, this generation of employees is incredibly diverse, not just demographically, but also culturally. [...]