Why Your Hospitals Should Be Run More Like Hotels
Isn’t it paradoxical that the word “hospital” is within the word “hospitality”? Both derive from the Latin root meaning a “friendly reception to a guest or stranger.” SGEi is the expert in customer experience and training within the hospitality business, so it would make sense that we have some insights into the hospital/healthcare business and [...]
Dad’s, the World’s Greatest Leaders?
"Parents are the ultimate role models for children. Every word, movement and action has an effect. No other person or outside force has a greater influence on a child than the parent." - Bob Keeshan, Children Television producer and actor Dads, the World’s Greatest Leaders? While Father’s Day is celebrated on different dates around the [...]
EX is the Leading Indicator of CX
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” -Richard Branson Today’s business landscape is increasingly competitive, and with customers’ expectations continuously increasing, companies are facing immense pressure to perform. Yet, companies struggle with where they should invest their resources to gain [...]
Three Leadership Lessons I Learned From My Mom – by Shane Green
This month, we are taking time to celebrate our moms (or mums in New Zealand) and highlight three important lessons they have taught us in our life. I remember a quote a few years back that basically said, “Life does not come with a manual, but it does come with a mother.” So, here are [...]
The Experience Economy: How to Make Diversity and Inclusion Pillars of Your Company Culture
Welcome to the final blog in the Experience Economy series. This blog focuses on the critical topic of supporting inclusion. Generation Z is the last generation in the history of the US where the majority of the population is white. As such, this generation of employees is incredibly diverse, not just demographically, but also culturally. [...]
The Experience Economy: Your Benefits Package is the Key to Attracting, Retaining, and Engaging Your Employees
Welcome back to the experience economy blog series, where we’ve been discussing key issues that companies need to be aware of as Generation Z employees enter the workforce. A major issue for this newest generation of employees is balance. Balance is key in the employee experience economy. Research suggests that millennials and Gen Z employees [...]
The Employee Experience Economy: Why Leaders Must Make Listening a Priority
Welcome back to the employee experience economy blog series. We’ve been discussing how Generation Z employees are changing the way that companies go about important tasks, such as selection and development. Another key piece of what this newest generation of employees wants is to be heard and valued. Generation Z has grown up with access—access [...]
The Employee Experience Economy: Provide Your Frontline Employees with Leadership Development
Welcome back to the second blog in our employee experience economy series. Generation Z employees are coming into the workforce and shaking things up with their high expectations and willingness to withstand the traditional ways of doing things. These employees are pushing back on the traditional mindset of “paying your dues” and “waiting your turn” [...]
Employee Experience Economy Series, Part 1: Selecting the Right People is Imperative
Welcome to the first blog in our series about the employee experience economy. The employee experience economy is shaping how companies engage with their employees. Today’s employees—of which 61 million will be Generation Z employees—are expecting companies to be more than a place where they collect a paycheck. Today’s employees want meaning and purpose; they [...]