About Shane Green

Organizational and Corporate Culture Coach and Speaker A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

Why Your Traditional Approach To Learning And Development Won’t Cut It In The 2020s

As originally published in Forbes here. Most organizations, and managers, believe that ongoing learning and development for their people is important for their growth, improved performance and overall business success. As a result, companies around the world invest significantly in training each year, with over $366 billion spent in 2018. Training budgets increased significantly in [...]

Why Your Traditional Approach To Learning And Development Won’t Cut It In The 2020s2020-06-02T15:06:50+00:00

Culture Hacker: Creating a Great Customer Experience via Internal Culture

Culture Hacker: Creating a Great Customer Experience via Internal Culture The term “culture hacking” refers to the reprogramming of a company’s internal code, or in other words, its culture. The culture is composed of the mindset and attitude of the people included in the group. So, to put it simply, a culture hacker is someone [...]

Culture Hacker: Creating a Great Customer Experience via Internal Culture2020-04-22T16:24:43+00:00

Four Tips For Being A Better Leader In 2020

As originally published in Forbes here. As we head into 2020, I’m sure you’re all excited and optimistic about improving the results of your team and organization. However, to achieve these things, there is often one thing getting in the way: ourselves. To be a leader who drives improved performance, we have to start by [...]

Four Tips For Being A Better Leader In 20202020-06-02T15:06:00+00:00

Three Things I’m Grateful For

‘Tis the season (or close enough to it, at least), where everyone should take a moment to consider what they are most grateful for. We have done this simple exercise in our leadership coaching program, and it is always surprising how many managers are not aware of what their direct reports are most grateful for [...]

Three Things I’m Grateful For2020-04-22T16:21:25+00:00

How Leaders Can Truly Show They Care

As originally published in Forbes here. The old saying "People don't care how much you know until they know how much you care" should be a leadership mantra. If you are going to inspire the hearts and minds of your people, then you must demonstrate care and respect for your employees as individuals. Here are [...]

How Leaders Can Truly Show They Care2020-06-02T15:05:09+00:00

How Leaders Can Communicate So Everyone Understands What They Need And Mean

As originally published in Forbes here. One of my favorite quotes to remember as a leader is from Peter Drucker. He said, "Communication is in the mind of the recipient. You're just making noise if the other person does not understand you." Unfortunately, we see a lot of leaders out there who are just making [...]

How Leaders Can Communicate So Everyone Understands What They Need And Mean2019-11-06T18:41:24+00:00

How To Navigate Difficult Discussions And Decisions In The Workplace

As originally published in Forbes here. Sometimes, leaders have employees who do not belong on certain teams or in certain positions, whether it is due to an inability to complete tasks, achieve results or adhere to the same value system of the organization. When employees are allowed to remain in a role they are not [...]

How To Navigate Difficult Discussions And Decisions In The Workplace2020-08-24T21:24:58+00:00

The Three Ways Leaders Can Deliver Meaningful Recognition

As originally published in Forbes here. Recognition is one of the best ways to make your employees feel good, reinforce positive habits, retain your best talent and drive engagement. At my company, we define recognition as "an unplanned gesture of appreciation for a person's actions, results or performance." Unfortunately, when we conduct assessments and review [...]

The Three Ways Leaders Can Deliver Meaningful Recognition2020-06-02T15:02:43+00:00

How Leaders Can Create a Culture of Positivity for Their Employees

We’ve been discussing the topic of wellness this month and the importance of leaders managing their stress. Today, I’d like to review another important topic related to wellness, which is how leaders can create a culture of positivity for their employees. Wellness cannot exist in a culture that is negative or toxic, which is why [...]

How Leaders Can Create a Culture of Positivity for Their Employees2020-03-24T14:21:33+00:00

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