Shane Green

About Shane Green

Organizational and Corporate Culture Coach and Speaker A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

How Leaders Can Communicate So Everyone Understands What They Need And Mean

As originally published in Forbes here. One of my favorite quotes to remember as a leader is from Peter Drucker. He said, "Communication is in the mind of the recipient. You're just making noise if the other person does not understand you." Unfortunately, we see a lot of leaders out there who are just making [...]

How Leaders Can Communicate So Everyone Understands What They Need And Mean2019-11-06T18:41:24+00:00

How To Navigate Difficult Discussions And Decisions In The Workplace

As originally published in Forbes here. Sometimes, leaders have employees who do not belong on certain teams or in certain positions, whether it is due to an inability to complete tasks, achieve results or adhere to the same value system of the organization. When employees are allowed to remain in a role they are not [...]

How To Navigate Difficult Discussions And Decisions In The Workplace2020-08-24T21:24:58+00:00

The Three Ways Leaders Can Deliver Meaningful Recognition

As originally published in Forbes here. Recognition is one of the best ways to make your employees feel good, reinforce positive habits, retain your best talent and drive engagement. At my company, we define recognition as "an unplanned gesture of appreciation for a person's actions, results or performance." Unfortunately, when we conduct assessments and review [...]

The Three Ways Leaders Can Deliver Meaningful Recognition2020-06-02T15:02:43+00:00

How Leaders Can Create a Culture of Positivity for Their Employees

We’ve been discussing the topic of wellness this month and the importance of leaders managing their stress. Today, I’d like to review another important topic related to wellness, which is how leaders can create a culture of positivity for their employees. Wellness cannot exist in a culture that is negative or toxic, which is why [...]

How Leaders Can Create a Culture of Positivity for Their Employees2020-03-24T14:21:33+00:00

The Need for Leaders to Manage Their Stress

Today, I’d like to review why leaders must manage their stress and how they can go about doing so. I get it—being a leader is tough. You have demands and responsibilities to your customers, employees, and business owners. Stress is a constant staple in leadership positions, and while some stress can be useful, too much [...]

The Need for Leaders to Manage Their Stress2019-08-01T15:57:53+00:00

Why Your Hospitals Should Be Run More Like Hotels

Isn’t it paradoxical that the word “hospital” is within the word “hospitality”? Both derive from the Latin root meaning a “friendly reception to a guest or stranger.” SGEi is the expert in customer experience and training within the hospitality business, so it would make sense that we have some insights into the hospital/healthcare business and [...]

Why Your Hospitals Should Be Run More Like Hotels2019-06-16T15:52:07+00:00

Dad’s, the World’s Greatest Leaders?

"Parents are the ultimate role models for children. Every word, movement and action has an effect. No other person or outside force has a greater influence on a child than the parent." - Bob Keeshan, Children Television producer and actor Dads, the World’s Greatest Leaders? While Father’s Day is celebrated on different dates around the [...]

Dad’s, the World’s Greatest Leaders?2019-06-11T00:51:40+00:00

EX is the Leading Indicator of CX

“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” -Richard Branson Today’s business landscape is increasingly competitive, and with customers’ expectations continuously increasing, companies are facing immense pressure to perform. Yet, companies struggle with where they should invest their resources to gain [...]

EX is the Leading Indicator of CX2020-02-03T17:10:26+00:00
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