As originally published in Forbes here. Most organizations, and managers, believe that ongoing learning and development for their people is important for their growth, improved performance and overall business success. As a result, companies around the world invest significantly in training each year, with over $366 billion spent in 2018. Training budgets increased significantly in [...]
Culture Hacker: Creating a Great Customer Experience via Internal Culture The term “culture hacking” refers to the reprogramming of a company’s internal code, or in other words, its culture. The culture is composed of the mindset and attitude of the people included in the group. So, to put it simply, a culture hacker is someone [...]
As originally published in Forbes here. As we head into 2020, I’m sure you’re all excited and optimistic about improving the results of your team and organization. However, to achieve these things, there is often one thing getting in the way: ourselves. To be a leader who drives improved performance, we have to start by [...]
‘Tis the season (or close enough to it, at least), where everyone should take a moment to consider what they are most grateful for. We have done this simple exercise in our leadership coaching program, and it is always surprising how many managers are not aware of what their direct reports are most grateful for [...]
As originally published in Forbes here. The old saying "People don't care how much you know until they know how much you care" should be a leadership mantra. If you are going to inspire the hearts and minds of your people, then you must demonstrate care and respect for your employees as individuals. Here are [...]
As originally published in Forbes here. One of my favorite quotes to remember as a leader is from Peter Drucker. He said, "Communication is in the mind of the recipient. You're just making noise if the other person does not understand you." Unfortunately, we see a lot of leaders out there who are just making [...]
As originally published in Forbes here. Sometimes, leaders have employees who do not belong on certain teams or in certain positions, whether it is due to an inability to complete tasks, achieve results or adhere to the same value system of the organization. When employees are allowed to remain in a role they are not [...]
As originally published in Forbes here. Recognition is one of the best ways to make your employees feel good, reinforce positive habits, retain your best talent and drive engagement. At my company, we define recognition as "an unplanned gesture of appreciation for a person's actions, results or performance." Unfortunately, when we conduct assessments and review [...]
We’ve been discussing the topic of wellness this month and the importance of leaders managing their stress. Today, I’d like to review another important topic related to wellness, which is how leaders can create a culture of positivity for their employees. Wellness cannot exist in a culture that is negative or toxic, which is why [...]
