Planning a wedding has uncovered some interesting learning points in terms of customer experience. As I get ready to head out of the office to my wedding in Utah and honeymoon in Southeast Asia, it’s the perfect opportunity to reflect on how what I’ve learned at SGEi has come to life in this process. I’ve [...]
The Reality of Employee Engagement According to Deloitte’s 2014 Global Human Capital Trends research, 78% of business leaders rate employee engagement as an issue that is “urgent or important.” Just one year later, this statistic has risen to 87%. A disengaged, unhappy employee is the last person any of us want to ask to make [...]
I was recently conducting a training session for a group of senior leaders, and we were on the topic of their company culture (what they want to be known for). We were discussing how they aligned their departmental goals with the overall culture. One leader said that as of yet, they had not “created” a [...]
As we begin 2015, we at SGEi, like many of you, are taking a few moments (okay more than a few) defining what success will look like for the New Year. While, I will not bore you with our goals, I did want to take a few moments to talk about what will ensure our [...]
When you meet a new customer, you have approximately 90 seconds to build a relationship and a sense of being known with the customer. First, you must create a good first impression so that the customer likes you. Then, you should personalize the interaction to make the conversation more meaningful, and a better use of [...]
Products today are so similar that it’s often difficult to discern which item is better, and which one will last longer. It doesn’t matter if you’re thinking of cars, watches, cellular phones, gallons of milk or flights; odds are, the items you compare and contrast have few differentiators. The items likely have very similar price [...]
