Welcome back to the Culture Hacker blog series on how to reprogram the company code and employee engagement. Please catch up on my previous blogs, because they introduce, discuss, and provide insights into how to refresh and evolve a culture by looking at the different mechanisms that impact the mindset and attitude of the staff. [...]
For the past few weeks, we have been discussing employee enablement in our Culture Hacker blog series. But if you remember in the beginning of our discussion on performance, we mentioned its second important element – performance empowerment. Once they have enabled the team to perform at their best, managers need to get out of the [...]
A paradigm-shifting trendsetter for the hospitality industry, W Hotels was the first brand to set the tone for modern luxury customer experiences in the hotel space. From its careful branding to its invigorating atmosphere and sultry décor, W Hotels knows how to make guests not only feel at home, but also feel the need to [...]
As we begin 2015, we at SGEi, like many of you, are taking a few moments (okay more than a few) defining what success will look like for the New Year. While, I will not bore you with our goals, I did want to take a few moments to talk about what will ensure our [...]
Products today are so similar that it’s often difficult to discern which item is better, and which one will last longer. It doesn’t matter if you’re thinking of cars, watches, cellular phones, gallons of milk or flights; odds are, the items you compare and contrast have few differentiators. The items likely have very similar price [...]
Managers often tell their staff to greet every single guest without fail, yet the managers themselves frequently fail to greet their staff. These same managers preach that their teams must be friendly and always demonstrate a great attitude, but then they walk around with a sour disposition, angry or introspective faces, and a bad attitude. [...]
Before a manager can make a difference with others – and make them deliver a desired experience to customers – he must first learn to lead himself. If you can’t lead yourself, then how can you expect to inspire others? I believe this is why there are so many would-be leaders and so few actual [...]
Leaders collaborate—it’s the only way they will get everything that is needed done. Yet, many managers isolate themselves, or surround themselves with the same type of people who come to the same conclusions. As a leader, you must know your strengths and weaknesses; build on your strengths and surround yourself with people who have the [...]
Being honest with yourself and allowing others to be honest with you is an important aspect of being a leader. If you are not honest about your own strengths and weaknesses, then how can you expect to develop the respect and trust of others? As Socrates wrote, “The unexamined life is not worth living.” Credit: [...]
