SGEi is a training and communications company that works with companies across multiple industries and in over 30 countries around the world. Our team designs and delivers customized learning experiences at all levels of an organization. As a result of our experience, we wish to offer some advice when developing your own comprehensive internal training [...]
We have all read and heard abut the challenges that Millennials present the business world today. While I have experienced and recognized some of those challenges firsthand, I think we need to stop making such a big deal about them. This new workforce knows it has leverage, because we keep writing and speaking about it. [...]
Decades of research have brought attention to extrinsic motivation, or the carrot and stick model. We know if/then rewards will work for simple tasks when validation is offered for why the task is important and people are encouraged to complete the tasks in their own manner. However, we also know if/then rewards suppress creativity by [...]
A paradigm-shifting trendsetter for the hospitality industry, W Hotels was the first brand to set the tone for modern luxury customer experiences in the hotel space. From its careful branding to its invigorating atmosphere and sultry décor, W Hotels knows how to make guests not only feel at home, but also feel the need to [...]
If you read my blog last month, you may have taken a moment to consider your company culture: what did you find out about it? More importantly, what do your customers think about your company’s culture? Are your employees a good fit to provide the emotional connection your customers crave, which turns them into advocates [...]
I was recently conducting a training session for a group of senior leaders, and we were on the topic of their company culture (what they want to be known for). We were discussing how they aligned their departmental goals with the overall culture. One leader said that as of yet, they had not “created” a [...]
