Welcome to the next installment in the Culture Hacker blog series. Please check out my previous blogs to learn more about the importance of reprogramming your company culture to improve and elevate the employee experience. Right from the start, I want to suggest that if all we are doing is managing performance, we are wasting the many [...]
Welcome back to the Culture Hacker blog series, which examines the cultural mechanisms that influence the mindset and attitude of your associates. If you haven’t read the previous blogs in this series, please check them out, because they establish a foundation and tell a story about what you as a leader should be focused on today. [...]
Welcome back to the fifth blog in our Culture Hacker series. This blog continues the discussion about onboarding. By doing a better job in the first 60 days of a new employee’s career with you, you can stop wasting your investment in new people and their talent by keeping them longer. Last time we focused on day one – the [...]
Welcome back to my fourth blog in our 2016 Culture Hacker series. Last month we discussed your selection strategy, so now let’s talk about on-boarding and orientation. I am very passionate about the importance of both of these topics, so I am going to split it into two blogs. In this first blog I am going [...]
Welcome to my 3rd blog in our 2016 Culture Hacker series. It’s time to talk about selection. One of the most important roles you have as a manager is to select the right people to be a part of your team. Although controversial in his thinking, I found a quote from Italian Philosopher Niccolo Machiavelli that [...]
Welcome to the 2nd blog in our Culture Hacker series for 2016. In this blog, I will discuss the importance of values and the fact that they are not some philosophical BS (which are the exact words I have heard used on more than one occasion). While they are dismissed by many managers, I am here [...]
Creating a meaningful and effective culture is not just an HR thing—it is a business thing that every manager needs to be involved in. Welcome to my Culture Hacker blog series for 2016! Each month I’ll share more insights into how you as a manager or executive can elevate or reprogram your company code to [...]
According to a 2014 Gartner survey, 89% of businesses will compete mainly on customer experience by 2016 versus 36% four years ago. So it would seem that most owners and managers are getting the message on the importance of customer experience to their brand’s future success. That’s the good news. The bad news is that [...]
There are two key elements to defining your culture; the values a person believes in and the behaviors a person should demonstrate. To define your culture with your team, you can brainstorm together. Provide your team with at least a week to think about the three most important qualities a person possesses or believes in [...]
When considering how to improve your customer’s experience, you have to focus on your place or environment, processes, and your people. You must have the procedures in place to ensure a consistent brand experience as defined by the way you enliven your customer’s senses, the way you deliver the experience on time and in the [...]
