Shane Green

About Shane Green

Organizational and Corporate Culture Coach and Speaker A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

Product, Place, & Process: The Other Three P’s that Define the Employee Experience

Welcome back to the Culture Hacker blog series. This week, we will consider the other three P’s that help define experience: product, place, and process. While we have focused on the people element of the employee experience in our Culture Hacker blogs thus far, there is no doubt the other three elements that define experience [...]

Product, Place, & Process: The Other Three P’s that Define the Employee Experience2016-11-17T05:42:14+00:00

Leadership – How Managers Really Inspire Their People to Want

Welcome back to the Culture Hacker blog series on how to reprogram the company code and employee engagement. Please catch up on my previous blogs, because they introduce, discuss, and provide insights into how to refresh and evolve a culture by looking at the different mechanisms that impact the mindset and attitude of the staff. [...]

Leadership – How Managers Really Inspire Their People to Want2016-10-27T04:43:01+00:00

Career Development: It’s at the Heart of Employee Commitment

Welcome back to the Culture Hacker series. It is time to talk about career development. This topic is on every employee’s mind, no matter what you might think, but unfortunately, it does not seem to be as important to many employers. Let’s start by thinking about what career development means. In the 2010 book Employee Training and [...]

Career Development: It’s at the Heart of Employee Commitment2020-08-26T21:37:18+00:00

Meetings – Reimagine Them or Remove Them From the Schedule

Welcome back, and thanks for checking out my latest blog in the Culture Hacker series. This is a continuing conversation from my last blog about communication. Communication is essential in defining a company’s culture by socializing the team with the right messages. Today, let’s discuss an important communication tool that is unfortunately rendered ineffective too often, [...]

Meetings – Reimagine Them or Remove Them From the Schedule2016-08-18T19:18:37+00:00

Communication – the Most Important Cultural Tool

Welcome to our latest blog in the Culture Hacker series. Today we will discuss communication because it is the most valuable cultural tool. Communication is how we socialize team members to understand what is most important to and how to be successful in an organization. To communicate effectively – whether speaking face-to-face, communicating through actions, [...]

Communication – the Most Important Cultural Tool2016-08-11T19:11:38+00:00

Performance Empowerment – Unleashing the Power of the Team

For the past few weeks, we have been discussing employee enablement in our Culture Hacker blog series. But if you remember in the beginning of our discussion on performance, we mentioned its second important element – performance empowerment. Once they have enabled the team to perform at their best, managers need to get out of the [...]

Performance Empowerment – Unleashing the Power of the Team2018-12-03T01:47:01+00:00

Leadership Involves Having Tough Conversations and Making Tough Decisions

Welcome back to the Culture Hacker blog series on how to positively influence the mindset and attitude of associates. For the past few weeks, we have been discussing performance enablement. Let’s finish the conversation by talking about managers’ ability and willingness to have the tough conversations and hold team members accountable. The Importance of Accountability There [...]

Leadership Involves Having Tough Conversations and Making Tough Decisions2016-07-07T19:03:11+00:00

Recognition: It’s Time to Stop the Meaningless & Mundane Awards Process

Welcome back to the Culture Hacker blog series. Today we will continue to discuss performance enablement. One of the most powerful opportunities that managers have in terms of enhancing performance and reinforcing company culture is the recognition program. Unfortunately, in many organizations, the program has little integrity and has become a mandated task where leaders [...]

Recognition: It’s Time to Stop the Meaningless & Mundane Awards Process2020-08-21T22:26:40+00:00

Feedback – the Most Misunderstood and Poorly Executed Leadership Task

The Culture Hacker blog series continues this week discussing the critical role of feedback in performance enablement. Last week I talked about the importance of enabling your staff, with a focus on providing them with the right training, tools, and information. Enabling your staff also requires consistent and constant feedback, which is our topic of discussion today. [...]

Feedback – the Most Misunderstood and Poorly Executed Leadership Task2016-06-23T18:44:34+00:00

Performance Enablement Is a Commitment to Make Your Staff Better Than You

Thank you for reading my latest blog in the Culture Hacker series. Let’s continue our discussion from last week on how to evolve from a traditional performance management paradigm to one of enablement and empowerment. This week we will consider how to enable our people to perform optimally. Enablement requires you to provide your people with the [...]

Performance Enablement Is a Commitment to Make Your Staff Better Than You2016-06-16T18:38:53+00:00
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