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EX is the Leading Indicator of CX

“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” -Richard Branson Today’s business landscape is increasingly competitive, and with customers’ expectations continuously increasing, companies are facing immense pressure to perform. Yet, companies struggle with where they should invest their resources to gain [...]

EX is the Leading Indicator of CX2020-02-03T17:10:26+00:00

The Experience Economy: How to Make Diversity and Inclusion Pillars of Your Company Culture

Welcome to the final blog in the Experience Economy series. This blog focuses on the critical topic of supporting inclusion. Generation Z is the last generation in the history of the US where the majority of the population is white. As such, this generation of employees is incredibly diverse, not just demographically, but also culturally. [...]

The Experience Economy: How to Make Diversity and Inclusion Pillars of Your Company Culture2019-05-01T11:30:20+00:00

The Experience Economy: Your Benefits Package is the Key to Attracting, Retaining, and Engaging Your Employees

Welcome back to the experience economy blog series, where we’ve been discussing key issues that companies need to be aware of as Generation Z employees enter the workforce. A major issue for this newest generation of employees is balance. Balance is key in the employee experience economy. Research suggests that millennials and Gen Z employees [...]

The Experience Economy: Your Benefits Package is the Key to Attracting, Retaining, and Engaging Your Employees2019-05-01T11:32:21+00:00

The Employee Experience Economy: Why Leaders Must Make Listening a Priority

Welcome back to the employee experience economy blog series. We’ve been discussing how Generation Z employees are changing the way that companies go about important tasks, such as selection and development. Another key piece of what this newest generation of employees wants is to be heard and valued. Generation Z has grown up with access—access [...]

The Employee Experience Economy: Why Leaders Must Make Listening a Priority2019-05-01T11:33:07+00:00

The Employee Experience Economy: Provide Your Frontline Employees with Leadership Development

Welcome back to the second blog in our employee experience economy series. Generation Z employees are coming into the workforce and shaking things up with their high expectations and willingness to withstand the traditional ways of doing things. These employees are pushing back on the traditional mindset of “paying your dues” and “waiting your turn” [...]

The Employee Experience Economy: Provide Your Frontline Employees with Leadership Development2019-03-28T03:39:31+00:00

Employee Experience Economy Series, Part 1: Selecting the Right People is Imperative

Welcome to the first blog in our series about the employee experience economy. The employee experience economy is shaping how companies engage with their employees. Today’s employees—of which 61 million will be Generation Z employees—are expecting companies to be more than a place where they collect a paycheck. Today’s employees want meaning and purpose; they [...]

Employee Experience Economy Series, Part 1: Selecting the Right People is Imperative2019-03-14T16:16:31+00:00

What Our Young People’s Response to the Latest Mass Shooting Is Teaching Us About Our Future Workforce

Wow! It is inspiring to see the uproar of activism from our children in response to the latest school shooting, yet embarrassing that this younger generation feels that they need to take action because we cannot. As survivor David Hogg reminds us all, “We’re children. You guys are the adults. You need to take some [...]

What Our Young People’s Response to the Latest Mass Shooting Is Teaching Us About Our Future Workforce2019-02-14T16:48:09+00:00

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