In Culture Hacker, we focus on elevating the employee experience and improving engagement. While everyone seems to focus on improving engagement, we believe in taking a broader perspective – one that takes into consideration that a part of the engagement problem is the inability to select the right people. As thought leader Bob Kelleher says, [...]
Welcome to my 3rd blog in our 2016 Culture Hacker series. It’s time to talk about selection. One of the most important roles you have as a manager is to select the right people to be a part of your team. Although controversial in his thinking, I found a quote from Italian Philosopher Niccolo Machiavelli that [...]
What is luxury? When I worked for The Ritz-Carlton Hotel Company, it was about perfectly scripted interactions, an unwavering focus on quality, and an opulent environment immaculately cleaned and maintained. While we were always focused on the guest, when it came to luxury, it was really all about the hotel—the product we showcased. As in [...]
Decades of research have brought attention to extrinsic motivation, or the carrot and stick model. We know if/then rewards will work for simple tasks when validation is offered for why the task is important and people are encouraged to complete the tasks in their own manner. However, we also know if/then rewards suppress creativity by [...]
A paradigm-shifting trendsetter for the hospitality industry, W Hotels was the first brand to set the tone for modern luxury customer experiences in the hotel space. From its careful branding to its invigorating atmosphere and sultry décor, W Hotels knows how to make guests not only feel at home, but also feel the need to [...]
I was recently conducting a training session for a group of senior leaders, and we were on the topic of their company culture (what they want to be known for). We were discussing how they aligned their departmental goals with the overall culture. One leader said that as of yet, they had not “created” a [...]
