Shane Green

About Shane Green

Organizational and Corporate Culture Coach and Speaker A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.

Meetings: A Culture Hacker Guide

Welcome back to the Culture Hacker blog series. Today, I want to discuss an important communication tool that is unfortunately rendered ineffective too often, and that is the traditional meeting. American author Dave Barry wrote, "If you had to identify, in one word, the reason why the human race has not achieved, and never will [...]

Meetings: A Culture Hacker Guide2020-12-02T00:21:28+00:00

Communication – The Most Important Leadership Tool

When it comes to company culture and leadership effectiveness, there might not be a more important tool than communication. A lack of communication can result in a myriad of undesirable outcomes including decreased productivity, lower morale, more mistakes, and decreased innovation to name a few. Unfortunately, communication may be the area where most companies and [...]

Communication – The Most Important Leadership Tool2021-02-04T22:36:11+00:00

Engaging Your Employees by Focusing on Their Career Development

Today we are going to talk about career development, the thing most employees want and need to talk about, but few organizations and managers seem to make a priority. Many organizations and executives understand the importance of career planning, but don’t designate resources or take time to help plan a future for their staff, especially [...]

Engaging Your Employees by Focusing on Their Career Development2021-02-04T22:32:10+00:00

Having Tough Conversations and Making Tough Decisions

Welcome back to our Culture Hacker series of blogs. Today I want to talk about the importance of managers having tough conversations and making tough decisions. When it comes to a healthy and positive work culture, poor performers, especially those that do not support the company values and are not good team players, cannot be [...]

Having Tough Conversations and Making Tough Decisions2020-07-16T00:56:25+00:00

Making Recognition Effective and Meaningful for Your Staff

Today I want to talk about recognition. In previous blogs, we have talked about how many aspects of formal feedback lack credibility and meaning due to a lack of informal feedback or regular casual conversations, and unfortunately, most recognition programs are no different. This is a shame, because recognition is one of your most powerful [...]

Making Recognition Effective and Meaningful for Your Staff2020-03-27T06:38:01+00:00

Performance Reviews – Making the Most of Those Dreaded Formal Conversations

Let’s discuss those dreaded – and mostly ineffective – performance reviews. In our one of our Culture Hacker blogs, I talked about the importance of informal feedback and how without regular, casual conversations on what an employee does well or could improve upon, then any formal feedback – like performance reviews – will miss out on [...]

Performance Reviews – Making the Most of Those Dreaded Formal Conversations2021-02-04T22:28:27+00:00

Coaching & Feedback – How to Make Formal and Informal Feedback Matter to Your Staff

    Welcome back to our Culture Hacker series of Blogs. Today, I want to talk about coaching, and more specifically, feedback. For the health of your company culture and development of your people, a critical company behavior must be to provide feedback to your staff on a regular basis. Feedback, by definition, is a [...]

Coaching & Feedback – How to Make Formal and Informal Feedback Matter to Your Staff2020-08-18T23:10:27+00:00

Employee Engagement – How to Get Your People Truly Engaged in the Business

Today, I want to talk about employee engagement, what it really looks like, and what it requires from you. Engagement is defined by the Merriam-Webster dictionary as “being present at a particular time and place.” For our staff to be present at work, they must be actively involved in understanding and working on the business [...]

Employee Engagement – How to Get Your People Truly Engaged in the Business2020-08-20T18:20:35+00:00

Performance Management: Enabling and Empowering Your Team to Do Their Jobs Right

Today, I want to talk about performance enablement and empowerment, though traditionally the conversation would be around performance management. I believe we need to stop managing performance because just from the definition of management, which is about “controlling and making decisions”, we are hindering our efforts to maximize performance. So, instead, think about performance enablement [...]

Performance Management: Enabling and Empowering Your Team to Do Their Jobs Right2021-02-04T22:14:18+00:00

Orientation and Onboarding: Your Sink-or-Swim Strategy Is a Terrible Waste of Talent – Part 2

In the last blog, we discussed how to make a new employee's orientation, or their first 1 or 2 days on the new job, an effective and memorable experience. In this blog, we are going to talk about what happens over the next 30-60 days as the new employees are handed over to their departments. [...]

Orientation and Onboarding: Your Sink-or-Swim Strategy Is a Terrible Waste of Talent – Part 22021-02-04T22:02:52+00:00
Go to Top