About Shane Green
Organizational and Corporate Culture Coach and Speaker A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries to transform your employees’ mindsets, experience, and habits to improve the customer experience, employee retention, and organizational performance.Managers Need to Get over Their Experience Addiction
As originally published on the Business News Daily here. While managers will tell you that they want the best person for the job when hiring, the reality is that when a resume comes across a manager’s desk and contains all the required experience and more, the best person suddenly means the person with the most [...]
One of the Most Powerful Tools for Enhancing Your Team’s Mindset and Attitude
Today, I want to talk about recognition. In previous blogs, we have analyzed how many aspects of formal feedback lack credibility and meaning because employees do not receive informal feedback or regular, casual conversations regarding their performance. Unfortunately, most recognition programs are equally ineffective; however, recognition is one of your most powerful mechanisms to reinforce [...]
Performance Reviews: Why the Traditional Approach is Not Effective
Let’s discuss those dreaded and mostly ineffective performance reviews. In the last blog, I discussed the importance of informal feedback and how regular, casual conversations on what an employee does well or could improve upon are critical to improving performance and the overall mindset of your team. In addition, without consistent informal feedback, any formal [...]
Sexual Harassment Is Not Going Away as Long as Those at the Top Maintain Their “Mad Men” Attitude
There has been a lot of commentaries recently on sexual harassment in the workplace. Whether it is the focus on Silicon Valley tech companies, accusations around Hollywood, issues in the hospitality industry, or revelations at the White House, it seems every organization’s culture needs to reconsider how it creates a respectful and safe environment, not [...]
What Our Young People’s Response to the Latest Mass Shooting Is Teaching Us About Our Future Workforce
Wow! It is inspiring to see the uproar of activism from our children in response to the latest school shooting, yet embarrassing that this younger generation feels that they need to take action because we cannot. As survivor David Hogg reminds us all, “We’re children. You guys are the adults. You need to take some action [...]
Utilize Consistent Coaching for Enhanced Performance
Welcome back to the Culture Hacker blog series. Today, I want to talk about coaching, and more specifically, providing feedback. Feedback, by definition, is a process by which information is given to a person about the outcome of an action, process, or activity. Feedback plays a critical role in developing, retaining, and inspiring your employees. [...]