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Shane has developed a reputation as one of the world’s premier culture hackers based on his ability to understand and reprogram outdated thinking, mindsets, values and beliefs, which define the environment in which people work. His experience in hospitality, automotive, retail and professional sports has led to significant customer experience transformations that are emulated around the world.
The purpose of this poem is to outline the behaviors of those who lead, to provide some to-dos for those willing to take a moment to read. Those with a title: Please be willing to adhere to this advice. Consider what I say carefully and maybe read this ode twice!